Mon  - Closed        Appointments are appreciated for maximum availability, though we will 
Tue  - 12pm-8pm              do our best to accommodate last minute requests.
Wed - 12pm-8pm
Thu  - 12pm-8pm
Fri    - 10am-6pm
Sat  - 9am-5pm
Sun - Closed

Where is there parking?
Metered parking is readily available on all sides of the location. You can use Park Chicago app for payment convenience. CTA buses are within short walking distance. CTA El trains are a few blocks east and west from us along with a Divvy bike station as well. Any parking areas marked with LV2 are not to be used during Cubs night games or concerts. 

How can I pay?
We accept cash, check with proper ID, Visa, Mastercard and Chicago HairCare Gift Certificates.  Our staff is more than happy to discuss services, options, prices or questions you might have during a complimentary consultation. Tipping is not necessary in order to receive our undivided attention, and quality service. Referring a friend is the greatest compliment. 

Do you have a service or product guarantee?
Of course we do. Chicago HairCare is committed to guest satisfaction and will do our best to resolve your concern. If, for any reason, you are unhappy with a service or product, please contact us within seven days of your purchase. We want you to find the product that is right for you and will give you a store credit for the amount of your retail purchase...no questions asked. If you are a service client, we will have a record of your purchase.  For retail only clients, we will need a receipt.

Do you have a cancellation policy?
Chicago HairCare has a 24 hour cancellation policy.  A credit card will be required to secure services over $100.00. Please give the courtesy of canceling or rescheduling at least 24 hours prior to your appointment  as that time is specifically reserved for you.  Otherwise, the cost of the service will be charged to your card. Thank you for your understanding.

Can I bring my child or pet with me when I am having services?
Unless the child is receiving services, the salon environment is not a safe place for unattended children and can distract the stylist from your services as well as affect other clients experience. As much as we love our furry companions the fact is, it is against state health regulations to have non certified service animals in the salon and our insurance coverage prohibits pets in the salon due to liability.

I have allergies; can I bring my own shampoos and conditioners?
Absolutely.  We understand that many natural based products - and even those that are hypo-allergenic - may cause an adverse reaction to those with sensitive skin.  If you have a cleansing or styling product that works for you, please feel free to bring it in.

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